Assistant Front Desk Manager San Diego, CA

Job Opportunity at Four Seasons Residence Club Aviara

About Four Seasons:
At Four Seasons, we are driven by our people, a group of individuals dedicated to striving for excellence and treating others with respect. Our team members globally deliver extraordinary experiences for our guests, residents, and partners, embodying luxury with genuine warmth. We understand that providing our employees with a world-class experience is the key to enabling them to offer exceptional services to our guests. Our ethos is centered on recognizing and welcoming everyone, creating lifelong impressions through genuine connections.

Location Highlights:
Your West Coast retreat in Carlsbad, California, offers breath-taking views and a serene escape from the everyday. Just 30 minutes north of San Diego, this idyllic location is perfect for both relaxation and adventure, boasting extensive beaches and top-tier golf courses. Our Residence Club promises a home away from home experience, complete with personalized Concierge services to ensure your stay is nothing short of perfect.

Role Overview:
As a Residential Assistant Manager at Four Seasons Residence Club Aviara, you will lead the Front Desk, Operator, and Guest Service teams, aiming to elevate the guest experience to unparalleled heights.

Key Responsibilities:

• Offer a warm and personalized welcome to owners and guests, assisting with their check-in and check-out.
• Manage VIP and special requests efficiently to meet all guest needs.
• Maintain in-depth knowledge of the Residence Club's amenities, services, and local attractions.
• Play a vital role in the hiring, training, and supervision of the Front Desk, Operator, and Guest Service teams, fostering a culture of guest service excellence.
• Ensure adherence to Core Standards for Guest Services Attendants and the Guest Experience Concierge.
• Manage staff scheduling and payroll in line with budgetary constraints.
• Collaborate with Housekeeping and Engineering to guarantee prompt room availability.
• Masterfully handle computer systems for various guest service operations.

Qualifications:

• Proficient in English, both written and spoken.
• Prior supervisory or management experience, preferably in the hotel industry.
• A college degree or equivalent is preferred.

What We Offer:

• Salary Range: $67,000 - $70,300.
• Comprehensive benefits including a 401(k) Retirement Savings Plan.
• Exceptional training, development opportunities, and exclusive travel discount programs with Four Seasons Hotels and Resorts.
• Additional perks include complimentary dry cleaning for uniforms and meals for employees.

Schedule & Hours:

• Full-time position requiring flexibility to work early mornings, days, evenings, overnights, weekends, and holidays.

Four Seasons is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity, Affirmative Action employer. We welcome applications from all qualified candidates, including minorities, women, veterans, and individuals with disabilities.