Assistant Manager - Operations Homewood Suites by Hilton

 Position Overview:

We are actively seeking a highly motivated and seasoned Assistant Manager of Operations to join our esteemed team at Homewood Suites in Rogers, Arkansas. The Assistant Manager of Operations will assume a pivotal role in ensuring the seamless and efficient functioning of the hotel, overseeing various departments and implementing strategies to elevate guest satisfaction and operational efficacy.

Key Responsibilities:

• Collaborate with the General Manager to oversee the day-to-day operational management of the hotel, ensuring strict adherence to brand standards, policies, and procedures.
• Supervise and coordinate departmental activities encompassing front desk, housekeeping, maintenance, and food and beverage, while upholding compliance with operational protocols.
• Execute staff training and development initiatives to maintain exceptional service standards and ensure alignment with hotel policies and procedures.
• Monitor key financial performance metrics, including revenue, expenses, and occupancy rates, and devise strategies to optimize profitability while adhering to financial guidelines.
• Provide oversight of reservation processes and check-in/check-out procedures to ensure accuracy and adherence to operational standards.
• Address guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the satisfaction of guests while upholding brand standards.
• Collaborate with cross-functional teams, including sales and marketing, to formulate and execute strategies aimed at revenue growth and enhanced occupancy while adhering to brand guidelines.
• Conduct routine inspections of hotel facilities to ensure compliance with cleanliness, safety, and maintenance standards, taking corrective actions as needed.
• Assist in the development and implementation of operational policies and procedures to augment efficiency and effectiveness while ensuring compliance with regulatory mandates.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field is required.
• Previous experience in hotel operations management or a related hospitality management role is preferred.
• Demonstrated leadership and interpersonal skills, with the ability to communicate and collaborate effectively with staff at all levels.
• Exceptional organizational and time management abilities, with a knack for prioritizing tasks and meeting deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications and hotel management software.
• In-depth knowledge of hotel operations, industry trends, and best practices.
• Flexibility to work varied hours, including nights, weekends, and holidays, as necessitated by operational requirements.

Join our esteemed team at Homewood Suites by Hilton in Rogers and become an integral part of a dynamic and gratifying work environment where your contributions are esteemed and rewarded. Apply today to embark on your journey with us!

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Parental leave

Experience Level:

1 year

Shift: Morning shift

Weekly Day Range: Monday to Friday

Education: Bachelor's (Required)

Experience: Customer service: 1 year (Preferred)

Ability to Commute: Rogers, AR 72756 (Required)

Ability to Relocate: Rogers, AR 72756: Relocate before starting work (Required)

Work Location: In person