Customer Experience Coordinator

 

Job Opportunity: Support/Communications Professional at PowerMarket

PowerMarket is a rapidly growing company at the nexus of energy, policy, and software. We believe that the future of clean energy is digital. As a leader in the community solar industry, we provide services to energy developers, municipal organizations, and utilities to help manage and administer clean energy programs.

Position Overview

We are seeking an experienced support and/or communications professional with direct call center experience and Spanish language fluency. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants.

Location & Work Environment

• Headquarters: New York City (NYC)
• Work Model: Fully remote position
• Location Requirement: Must be based on the West Coast, preferably California

Responsibilities

• Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-volume environment, primarily over phone and email
• Explain complex solar and energy industry concepts in accessible terms
• Provide excellent customer service by quickly answering questions, anticipating and addressing concerns, and troubleshooting technical issues
• Collect, analyze, and share customer feedback with internal teams to improve the customer service experience
• Draft email templates, scripts, and other materials to support customer interactions
• Assist customers with both simple and complex billing issues
• Quickly learn about state and utility rules and processes related to participation in renewable energy programs

Qualifications

• Previous sales and/or call-center experience
• Exceptional verbal and written communication skills
• Spanish language fluency required
• Must be based on the West Coast (strong preference for California residents)
• Passion for the clean energy industry and a strong desire to learn more
• Strong computer literacy
• College degree in communications or a related field preferred, or equivalent professional experience
• Comfortable working in a fast-paced environment

Compensation & Benefits

• Pay: $60,000.00 - $65,000.00 per year
• Benefits:
  • 401(k) with matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home

Experience Level

• Minimum 1 year of relevant experience

Work Schedule

• Shift: Day shift
• Weekly Days: Monday to Friday

Work Settings

• Call center
• Office
• Remote

Language Requirements

• English (Required)
• Spanish (Required)

Application Instructions

If you are passionate about clean energy and meet the qualifications listed above, we encourage you to apply for this exciting opportunity. Join our team and help make a difference in the renewable energy sector!

For more details and to apply, please visit PowerMarket Careers.