Customer Service Representative I

 

Job Opportunity at Weill Cornell Medicine: Customer Service Representative I

Location:

• Upper East Side, New York, NY

Org Unit:

• Endocrinology Diabetes and Metabolism

Work Days:

• [Specific work days not provided]

Exemption Status:

• Non-Exempt

Salary Range:

• $22.03 - $24.45 per hour
  • As required under NYC Human Rights Law Int 1208-2018

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Position Summary

Under direct supervision and within a call center environment, the Customer Service Representative I is responsible for ensuring the efficient and accurate management of incoming communications and the scheduling of patient appointments, utilizing established protocols and procedures.

Job Responsibilities

• Phone Management: Manage inbound and outbound phone calls and inquiries, routing calls and messages within the practice management system to appropriate staff.
• Adherence to Protocols: Follow "scripts" and protocols for responding to requests and questions, escalating complex or difficult situations as necessary.
• Scheduling: Schedule and/or reschedule patient appointments within the practice management system.
• Patient Information: Obtain, review, and update patient demographic and insurance information within the practice management billing system.
• Chart Management: Ensure patient chart information is inputted and scanned properly.
• Administrative Coverage: Provide coverage to other administrative patient-facing roles as needed.
• Pre-Visit Documentation: Ensure patients provide any pre-visit documentation, pre-certifications, or authorizations for medical services as needed, and/or a referral if required.

Education

• High School Diploma

Experience

• Previous experience in a customer service role is preferred.

Knowledge, Skills, and Abilities

• Outstanding customer service skills with a compassionate, courteous, and helpful phone manner.
• Ability to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries.
• Excellent communication skills (both verbal and written).
• Demonstrated organizational skills; capable of working independently and as a team member.

Working Conditions/Physical Demands

• Standard office work; Role will require long periods of time in a sitting position.

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About Weill Cornell Medicine

Weill Cornell Medicine is a comprehensive academic medical center committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists—faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization—are engaged in world-class clinical care and cutting-edge research that connects patients to the latest treatment innovations and prevention strategies.

Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators includes its parent university Cornell University, an international campus in Qatar offering a U.S. medical degree, and programs in Tanzania, Haiti, Brazil, Austria, and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at several NewYork-Presbyterian hospitals.

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Interested in joining our team? Apply now to become part of a dedicated team striving to deliver the finest possible care for our patients.