Entry Level Customer Service Agent

 

Job Opportunity at [Your Company]: Entry-Level Customer Service Agent

Location:

• Dublin, OH

Department:

• Customer Service

Employment Type:

• Full-time

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Position Summary:

The Entry-Level Customer Service Agent will be the first point of contact for our customers. This role involves handling inquiries, providing information about our products and services, and resolving issues efficiently. The ideal candidate is friendly, detail-oriented, and eager to learn and grow within the company.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Problem Resolution: Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Documentation: Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Team Collaboration: Work closely with team members and other departments to resolve customer issues and improve service processes.
• Feedback Collection: Gather customer feedback and provide insights to help improve our products, services, and customer experience.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computers and various software applications.

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Ready to start your career in customer service? Apply now and join a dynamic team dedicated to providing excellent service and support.

Apply easily through our application portal.