Hotel Front Desk

 Position: Front Desk Agent/Local Guide

Job Type: Full-time

Pay: From $21.00 per hour

Expected Hours: 32 – 40 per week

Schedule: 8-hour shift

Shift Availability: Night Shift (Required)

Work Setting: In-person

Responsibilities:

    Assist guests with self-check-in and out for their reservations, ensuring proper form of payment is taken.

    Provide excellent customer service and service recovery when necessary.

    Communicate with guests through various channels including hotel operations app, text, phone, email, and face-to-face interactions.

    Provide information to guests about hotel policies, services, and amenities.

    Ensure all arrivals for the current business day have fulfilled requests.

    Answer phone calls using proper verbiage and relay important information to management.

    Check out due-out reservations in the system and communicate any late check-outs or stay extensions to Housekeeping Supervisor.

    Coordinate with housekeeping staff to ensure all rooms are ready for check-in.

    Respond to guest complaints with sympathy and understanding, aiming to correct issues promptly.

    Document requests, concerns, and work orders using Alice Operations System.

    Maintain a clean workspace and complete daily checklists.

Qualifications:

Essential:

    Good command of the English language for effective communication with guests and coworkers.

    Physically able to work 8-hour shifts on foot.

    Thorough knowledge of hotel services and facilities.

    Basic computer knowledge including Microsoft Office.

    Basic knowledge of cell phones, apps, and tablets.

Desired:

    High School Diploma or equivalent.

    Previous hospitality experience.

Job Requirements:

Essential:

    Professional image, always in uniform and maintaining cleanliness.

    Represents the hotel and neighborhood professionally.

    Pleasant demeanor with guests and team members.

    Ability to work as a team and communicate effectively.

    Flexible with scheduling, available to work weekends and holidays.

    Punctuality and strong organizational skills.

    Able to work well independently with little supervision.

    Thorough in completing tasks, following SOPs.

    Ability to work under pressure in a fast-paced environment.

    Maintain confidentiality and security of all guests and hotel information.

Note:

This job description may not include all duties performed by the employee. Employees may be required to perform other job-related duties as assigned by their supervisor.

Application Question(s):

Can you work weekends and holidays?

If you have a passion for providing exceptional customer service and meeting the needs of hotel guests, we encourage you to apply for the position of Front Desk Agent/Local Guide.