Online Support Specialist

 

Join Adelman Travel Team

About Adelman Travel

Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. As a provider of outsourced travel management services for companies of all sizes, Adelman Travel Management stands out in the industry by offering both high-touch and high-tech services and solutions. With over 30 years of experience, we deliver an extensive array of customized reservation and ticketing services, best-in-class technology, digital booking, and reporting solutions that drive bottom-line savings. We're continuously innovating and introducing new products, services, and strategies to bring greater value to our business customers.

The Adelman Culture

At Adelman Travel, we are committed to thinking differently and making our clients incredibly successful. We achieve this by delivering outstanding service, insightful solutions, and cutting-edge technology, enabling our clients to focus entirely on their core business. Our goal is to ensure every customer becomes a fan!

If you share our passion for excellence and wish to join a team of fully engaged, energized, talented, and fun people, we’d love to hear from you.

Position Overview

Experience an exciting, fast-paced career from the comfort of your home. Adelman Travel Group is seeking a full-time, customer-focused, and solution-driven individual to serve as first-level support for our corporate customers. This entry-level position provides basic support for all of Adelman’s online booking tools. If you are a problem solver with excellent customer service skills, apply now!

Job Responsibilities

• Deliver first-level customer service support for Adelman’s self-booking tools (i.e. Concur, GetThere, and Deem).
• Collaborate with various internal teams for assistance in case resolution.
• Assist with the implementation and testing of customer-selected online booking tools.
• Participate in ad-hoc projects as needed.

Ideal Experience and Skills

• High School Graduate or General Education Degree (GED).
• One plus years of experience.
• Solid work experience utilizing Microsoft Excel and Word.
• Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.
• Strong aptitude for problem-solving in a fast-paced environment.
• Effective organizational and time management skills, with a focus on attention to detail.
• Ability to learn and familiarize yourself with travel industry processes and terminology as well as with new and ever-changing technology.
• Robust interpersonal skills with the ability to get along with a wide variety of personalities.
• Travel industry and GDS (i.e. Sabre) experience is a plus!

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Ready to embark on an exciting career with Adelman Travel? Apply today and become part of a team that values excellence, innovation, and customer satisfaction.

Visit our careers page to apply.