Team Lead Activations

 Position Title: Activation/Reservations Team Lead

Department: Customer Service

Description:

As an Activation/Reservations Team Lead, you play a pivotal role in upholding our Spirit of Service culture and driving company success through exemplary performance. Your responsibilities encompass providing guidance, motivation, and support to Activations/Reservations Call Representatives, ensuring seamless operations within a fast-paced Call Center environment.

Key Responsibilities:

• Assist Activations/Reservations Call Representatives in their day-to-day activities, offering guidance and motivation to enhance productivity and customer service.
• Conduct training sessions and provide ongoing coaching to team members, monitoring daily production and attendance.
• Handle escalated requests promptly and efficiently, whether via written correspondence or phone communication.
• Thrive in a multitasking environment, prioritizing the needs of Activations/Reservations representatives and customers alike.

Qualifications:

Minimum Requirements:

• Ability to thrive in a fast-paced environment while effectively multitasking.
• Strong critical thinking and problem-solving skills, with a sense of urgency.
• Flexibility to work variable schedules, including evenings and weekends, to meet call center demands.

Preferred Qualifications:

• Background in timeshare/hospitality industry is advantageous.
• Demonstrated commitment to exceptional customer service with enthusiasm and professionalism.
• Excellent organizational skills with a keen attention to detail and the ability to prioritize tasks.
• Proficiency in Microsoft Word, Excel, Outlook, and Internet usage, coupled with basic data entry and word processing abilities.
• Exceptional written and verbal communication skills.
• Previous experience in a large call center environment is preferred.
• Sales experience is a plus.

Why Join Us:

• Competitive base pay plus commission structure.
• Recognition Programs and Rewards for outstanding performance.
• Access to discounted Hilton hotel rates worldwide.
• Comprehensive 401(k) program with company match.
• Generous Paid Time Off (PTO) to pursue personal interests and relaxation.
• Employee stock purchase program.
• Tuition reimbursement programs to support continuous learning and development.
• Abundant opportunities for career advancement and personal growth.

We are committed to fostering an inclusive workplace where diversity is celebrated and all individuals are treated with respect and fairness. We provide reasonable accommodations to ensure equal opportunities for individuals with disabilities throughout the recruitment process and during employment. If you require accommodation, please contact us.

Join our team at Hilton Grand Vacations and be part of a company dedicated to innovation, quality, and the continued satisfaction of our valued customers.